Policies

Miss Mary Boutique Spa is committed to providing a relaxing atmosphere. The following Spa Policies are intended to enhance everyone’s experience with us.

Arrival Time

Please arrive on time!  Late arrivals may result in shortened time, as a courtesy to our next client.

Due to COVID-19, we are temporarily limiting the number of daily appointments. The health and safety of our clients and staff is very important to us. For this reason, walk-in appointments will not be accepted and clients who are not currently receiving a service will be asked to step out in order to control the number of people within the salon/spa/clinic. If you are experiencing a fever, cough, or sore throat, please reschedule your appointment for when you are no longer symptomatic. If you have been to a COVID-19 impacted area or have been in close contact with a person infected with COVID-19, we ask that you please reschedule your appointment for 14 days past the date of contact. Please note, we are requesting that clients wear face coverings when they arrive for their appointments

Cancellation Policy

Amid the ongoing uncertainty of COVID-19, we have modified our cancellation policy to offer greater flexibility to all our clients. We hope this will alleviate any stress and hesitation you have about an upcoming appointment.If you need to reschedule for whatever reason, and especially if you are not feeling well, we understand and request for you to please contact us as soon as possible to reschedule. To further support you, there will be no penalties for cancellations

 

We value our clients and appreciate your cooperation to our cancellation policy. We require 6 hours advance notice in order to cancel or reschedule any service with no charge. If your appointment is not cancelled within this notification period, your appointment is considered confirmed. “No Show” appointments will be charged in full to the card number with which they were held. Our technicians are paid on a commission basis and do not receive wages if a last minute cancellation occurs.

  • Cancellations made less than 6 hours notice to the appointment will result 50% charge of reserved service amount.
  • No Show appointments will be charged in full. 
  • SPA PARTY OR  MORE THAN 3 APPOINTMENTS: WE NEED 48 HOURS TO CANCEL OR RESCHEDULE

Because of this policy, a valid credit card number is required at time of booking. As payment for spa services or retail, we currently accept Visa, Mastercard, American Express, Discover Card, Gift Certificate and good old-fashioned cash. Sorry, but we do not accept out of state personal checks.  Note: All checks returned by the bank as “non-sufficient funds” will be assessed a $25.00 fee.

Product Return Policy

Unopened and unused products in their original packaging may be returned within 14 days for a full refund (with receipt).

Right of Refusal of Services

For the safety of our service providers and other guests Miss Mary Boutique Spa reserves the right to refuse service to anyone, at any time, for any reason.

Gift Certificates

Gift certificates are available in any denomination and may be used for spa services, or retail products.They are non-refundable and have no cash value. Gift certificates may be purchased over the phone and mailed to the recipient of your choice with the use of a credit card or online:

Cell Phones

For a relaxing experience for all of our clients, We ask that all cell phones be silenced.

Due to covid-19. We ask all customers to keep cellphones in their bags. Please clean with antibacterial or wash your hands after each use.

Service Availability

At Miss Mary Boutique Spa We pride ourselves on the amount of additional training and experience that our spa therapist possess. As such, the availability of some services is dependent on the availability of certain technicians.

Miss Mary Boutique Spa reserves the right to change our hours and prices at any time.